Help Desk

Appointment Scheduling and Inquiries

To schedule an appointment, simply call our office at (315) 234-9679.

If you need to change your appointment, please contact our office at least 24 hours in advance of your scheduled visit time.

Medical Records and Document Management

Your medical records are automatically sent to your referring provider, your commercial insurance carrier or Medicare if required and/or requested, and for No Fault or Workers’ Compensation claims, your claims adjustor and/or the NYS Workers’ Compensation Board.

Under no circumstance will your records be released to any other party, for any reason, without a signed release of medical records on file, including attorneys, disability claims administrators, or other agencies, in accordance with state and federal guidelines.

NYS regulations permit us to charge a fee of $ 0.75 per page for copying and postage costs, for which you may be responsible. Please check with the requesting party regarding their policy.

To obtain a copy of your medical records, you must complete a signed release of medical records form, as required per HIPAA Privacy Regulations. Please call the office at (315) 234-9679 to obtain this form, which you may receive via postal mail, e-mail, or fax.

To send medical records and other documents to our office, they may be sent via e-mail to office@rehabworx.com, or by fax to (315) 234-9680.

Billing and Patient Account Inquiries

It is your responsibility as a patient to determine whether or not our practice is considered an in network or out of network provider with your insurance plan, and how this may affect your insurance coverage, including any out of pocket costs for which you may be responsible during the course of your treatment.

Please contact your insurance administrator or human resources department at your place of work, or contact the insurance plan directly using the toll free number on the back of your insurance card before your first visit to our office.

Our practice has a contractual agreement with your insurance company which sets the fees which we have agreed to be paid in return for providing you with treatment as a participating provider, or in some instances, an out of network provider. While these amounts do vary between insurance plans, and are typically lower than the usual and customary fees which we charge all insurers,  the contractual reduction between our charges and the allowable fee is not in any manner related to the quality or type of care provided or a comment on the amount we charge as our usual and customary fees.

When you enroll in an insurance plan, you have entered into a contractual agreement with your own insurance company regarding your obligation to be financially responsible for a portion of the cost of your medical care as a subscriber.

If you have questions regarding how much your insurance plan requires you to pay in copay, coinsurance, or annual deductible costs, please contact your insurance company directly, using the toll free number on the back of your insurance card.

Our billing company, Medical Management Resources, Inc., processes your insurance claim and makes every effort to resolve any issues with your insurance company before sending out your billing statement, but unfortunately not all claims are paid correctly or in a timely manner, which requires us to bill you directly for any outstanding charges which you insurance company has failed to pay.

Should this occur, please contact your insurance company directly to resolve this issue, which is your right and responsibility as a subscriber.

If your questions are still not resolved, please contact our billing office directly at (315) 446-3904 or ps@mmri-ny.com.

Please do not contact our main office number for any billing or patient account related inquiries.

Prescription Refill Requests

Renewal requests are accepted by telephone only and only during regular office hours, Monday through Friday. Please have your medication vial present when you call with a prescription renewal request.

It is our strict policy that narcotics and other controlled substances are not refilled after office hours or on weekends, and we do not refill narcotics and other controlled substances for patients who are not under our continuous care, or for patients who have been  receiving these medications from other providers, without our own independent verification of current medication status with that provider’s office.

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